Sidecar adventure | The Essential Ride | Marrakech off the beaten path

Full of vivid colors and enchanting scents, take a glimpse at the Medina’s local life comfortably seated in our vintage sidecars. You can also choose to take a break from this frenziness while riding in the mythical palm grove with its thousands palm trees and beautiful viewpoints on the jbilets mountains. The old french neighborhood of Gueliz is also of great interest with its art deco buildings and remainings of the 1930’s local life. A memorable adventure for all.

ITINERARY

Your insider will meet you at the departure point ‘Cafe Taxi’. Share your expectations and specific requests while your insider introduces you, thanks to an old map, to both the geography of the city and your tailor-made itinerary. Adjust your helmet, put on your sunglasses and hop on.

On this one hour and a half open-air adventure, you can either choose to immerse yourself in the quaint Marrakech of the 1920s, discover the most authentic neighbourhoods of the Medina or enjoy a shot of greenery in the mythical palm grove.

With its ancient Art Deco buildings, its former open-air cinema, the very first hotel built in 1918, its dusty clock shop and its former Mines Counter, the 1920s Gueliz district testifies of the daily life during the former French Protectorate. A ride in History.

Another page of History opens up in front of your eyes if you decide to discover the stunning Medina of Marrakech. Ride through the most remote and authentic neighbourhoods to witness the local life in the Kasbah district, a former fortress reserved for the employees of the Royal Palace, the Mellah, the former Jewish neighbourhood or the flea market in Bab El Khemiss taking place every Thursday and Sunday.

Further away, you can choose to discover the palm grove, once a very fertile oasis, this piece of land only known nowadays for its luxurious villas, gave birth to the entire Tensift region almost a thousand years ago thanks to its ingenious underground irrigation systems.

After this last stop, your insider will take you back to your hotel or any other place in downtown Marrakech.

NB: This itinerary is subject to change due to passengers’ requests, holidays or weather conditions.

Your ride is tailor-made, off the beaten path and designed according to your level of knowledge of the area and your centers of interests, respectful of the local culture and all inclusive to offer you a memorable experience. Custom rides and multi-day expeditions are also available in China and in Morocco.

CONTACT US: If you are trying to book a last minute ride within 24 hours or if you have any questions and just prefer talking to a human being we understand – you can email us at the Contact us link or you can call us at +212 6 69 69 93 74. We try to get back to everyone within 24 hours.

ADDITIONAL INFORMATION

RIDE

As this is a private ride, you set the pace. Your insider will accompany you based upon what you want to see and how long you want to stop. And if you see something you like along the route, just yell STOP! Your wish is our command. Expect to spend about 70% of the time driving and 30% exploring on foot. Our rides can accommodate up to 2 passengers by sidecar from 2 to 99 years old. Every child below 12 years old must be accompanied by an adult on the sidecar.

MEETING POINT

STANDARD MEETING POINT : Our rides start from Cafe Taxi , 10-minute drive from the Jemaa el-fna square.

At the end of your ride, we will drop you off wherever you like in downtown Marrakech (Allowed areas only) free of charge.

LANGUAGES

We offer rides in other languages! When you send us your booking form you will be asked if you need an insider who speaks a language other than English.

WHAT IS INCLUDED

Our rides are all inclusive. Knowledgeable insiders immersed in local culture, characterful vintage vehicles, waterproof gear, helmets with hair net, site entrances and refreshing drinks. Rides exclude meals unless specifically mentioned. It also excludes alcoholic beverages & gratuities. For legal and safety reasons, you are not allowed to drive our sidecar.

EXTRAS

French champagne, instant camera renting or smartphone camera accessories… we do offer a wide array of options to make your ride truly confortable and memorable. Discover them during your booking process.

REFUND POLICY

In case of no-show or if you cancel within 48 hours of your ride you will be responsible for the total amount of your ride.

HELP & QUESTIONS

Please check our help page to find answers to your questions or contact us by email at info@insidersexperience.com

Approx. 1:30 hours

2 persons max. per sidecar

From 1950 MAD (178 €/178 $) per sidecar

Options available on this ride

Just add them during the booking process

French Champagne

700 MAD per bottle (375 mL for 2 persons)

Instant Camera

200 MAD per ride

Customization

From 200 MAD

Are your rides private?

Our custom-made adventures are strictly private, adjusted to your preferences and your pace. We never combine guests into larger groups.

Where is your starting and ending point located?

We have a dedicated meeting point in downtown Marrakech at the Cafe Taxi. We can drop you off wherever you like in downtown Marrakech at the end of your ride.

Can we take young children on board?

From 2 to 99 years old, fun on three-wheels is for all. Kid helmets are available, and a special itinerary can be tailor-made for our small guests. Kids below 12 need to be accompanied by one adult.

What is included?

Our rides are all-inclusive. We want you to truly enjoy the ride right from the start and forget about logistics or unexpected situations. Vehicle rental (driven by an insider), helmets for adults and for kids, entrance tickets, sun cream and bottles of water are included. For the day ride, a traditional lunch is included. Alcohol, tips and personal shopping are not included. Please note that the use of helmets is compulsory by law and should always be respected. Disposable hair nets will be provided for each passenger. Our helmets are kept in perfect condition, cleaned and disinfected after every ride.

What equipment should I bring on my ride?

Sun is very bright and rain is scarce in Morocco. Wear comfortable shoes and long-sleeve shirt all year round, pack sun screen and your fully charged camera. Helmets will be provided by your insider. For winter rides (December - March), don't get fooled by the blue sky and shinning sun, it can get cold on the bikes, so please bring a windproof jacket.

What are the options available on Insiders rides?

We do offer a few options to spice your ride up. º An instant camera is a fun, retro little gadget to instantly print your pictures while enjoying your ride. 20 sheets included. º An astonishing view with a glass of French champagne will definitely make the difference. Our bottle of 375mL are recommended for two full pours. None of them works for you? Just drop us a line and we will do our best to fit your request.

Do you offer shopping sprees or kid-friendly adventures?

Challenge us with a specific request is what we enjoy the most. All our rides are tailor-made according to your desires, just ask upstream so we can craft a memorable journey just for you. Please let us know your requirements in the "Special Requests" box at the end of your online booking process. A set of options is also available to spice up your ride.

Do you give discounts for kids?

Our rates are per vehicle which can accommodate up to two passengers on a sidecar whatever their age.

Is it Ok to tip my insider?

Tipping is always optional. But if you had a great time and want to thank your insider, gratuities are very much appreciated.

What is Slow Travel?

Slow Travel is an alternative way of travelling based on the idea of taking time to discover a new destination. Slow Travel leaves a great place to serendipity and is also a great opportunity to become part of local life and to connect to a place and its people.

How can I write a review about Insiders?

To write a review about your ride, go on our TripAdvisor page. and sign in/log in. Fill in the Write a Review form and Certify that your review is based on a genuine travel experience by selecting the check box, then press the Submit your review button. You can also leave a review on our Facebook page and post colorful pictures of your ride on Instagram with @insidersexperience .

Can we drive the vehicles ourselves?

Traffic in Morocco can be hectic and require some driving experience. Thus, we don’t offer a self-driving option on our city rides. You’ll be in better hands with an Insider driving for you. For a self-driving experience, enquire about our expeditions by visiting www.insidersexpeditions.com or by contacting us.

How many people can fit per sidecar/jeep?

Our sidecar are insured for up to 2 passengers per vehicle no matter their age. One passenger behind the driver and one in the basket. If you are more than 2 passengers, just book extra sidecars to accommodate everyone. Please note that there is no weight or length limitations.

Can we take people with a physical inability on board?

Yes, we can, as long as they are able to sit for the booked amount of time in a sidecar.

How can I pay for my booking?

At Insiders, we use Stripe to process credit card payments on our website. Stripe is certified as PCI Service Provider Level 1 -- the most stringent level of certification possible. Here’s a list of other companies that use Stripe. Moreover, when you opt into saving your credit card with us, all storage of sensitive information (i.e., your credit card number) is kept in Stripe’s secure environment. At no point can we see or store your credit card number on our systems.

What currency can I use to pay for my ride?

Our prices are in Moroccan Dirhams (MAD) but we do accept payment in more than 130 currencies from almost any credit card and debit card, no matter where you live. There are two types of fees that you might see when making payment with an unsupported currency or from a different country than Morocco. º Bank Conversion Fees : If Stripe doesn’t support your currency, then your payment will be converted into Moroccan Dirhams by your bank. Your bank will add an additional fee for you to pay. º Foreign Transaction Fees : If your bank account is based in a different country than Morocco you may receive additional fees. This is up to your bank, so the exact behavior might vary.

Can you help me with my promo code?

Go to the Payment page, Type in or copy paste your code in the Promo code box, exactly as you received it and without space. Click the "Update" button to apply it to your order. Do not forget to check that the code has been correctly applied before confirming your purchase, after it will be too late! For this, take a look at the total amount of your order. Your Promo code does not work? Follow these tips: º Use only one Promo Code per order º Codes all have an expiration date Do you still have problems with your Promo Code and would like to contact us? Click here.

Are my details safe when ordering online with Insiders?

Safer than it's ever been. We use one of the most secure online ordering systems on the market. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features: º Authentication : this assures your browser that your data is being sent to the correct computer server, and that the server is secure. º Encryption : this encodes the data, so that it cannot be read by anyone other than the secure server. º Data Integrity : this checks the data being transferred to ensure it has not been altered. In the unlikely incidence of unauthorized use of your card you must report the incident immediately to your credit card provider.

What can I do if the payment for my order has been declined?

If your payment has been declined, then you’ll need to place your booking again. º Check your card details to make sure the information is correct, e.g. the expiry date or your billing address. Make sure you enter the security code correctly - that's the three digit number on the back of your card. º Your card issuer may have declined your payment. Please check here here to understand what happened. If you've checked all of the above, try paying with another card. If you've tried all these and are still having problems, click here to contact our team.

Can I cancel my order after I've placed it?

To receive a booking confirmation, it may take up to 24 hours in high season. If you shall need to cancel your booking before receiving the booking confirmation, we refund you with 100% of the fee. º If you cancel by writing at least 5 weeks prior to the ride, you will get a 90% refund. º If you cancel by writing 48 hours prior to the ride, you will get a 50% refund. º In case of no-show or if you cancel less 48 hours before meeting time, no refund will be granted. In case of heavy rain we accept a cancellation 2 hours before the ride.

Can I get a refund in case of heavy rain?

It happens rarely in Marrakech, but heavy rain still falls. Usually, we just wait a few minutes and the sun comes back even brighter. If you decide not to start the ride, Insiders shall refund you with 100% of the service fee (minus bankfees) if you cancel before 2 hours in advance. However, if your ride has already begun, you’ll be charged 100% of the service fee (minus bankfees).

I’m having trouble accessing your website. What should I do?

If you’re having trouble with the website we’d suggest you try the following: º Firstly, you may need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us. On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’. Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems. º We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc. If after this you’re still having problems, please contact us.

What should I do if I am seeing your desktop site on my mobile device?

Our desktop site should automatically load up on desktops and tablet devices when visiting Insiders. If you’re seeing our desktop site on your mobile device, then clearing your browser’s cache and cookies should help. To clear your cache and cookies on a mobile browser please see the below steps: iOS – Safari Press the Home button and go to Settings. You’ll see Safari listed with some other apps. Simply select Safari and then select ‘Clear History’ and ‘Clear Cookies and Data’. Once you’ve done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop. iOS – Chrome If you’re using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select ‘Settings’ and then ‘Privacy’ on the next screen. You’ll then see the options to clear your cache and cookies. Once you’ve done this, simply close and reopen Chrome again and go to our website. Android – Chrome If you’re using an Android device, then with your browser open, press the Menu button. Select ‘Clear Browsing Data’ and then ‘Privacy’ on the next screen. You’ll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

What can I do if I’m not receiving emails from Insiders?

After you sign up and place a booking, you should receive a variety of emails from us, which include Booking or Refund Confirmation emails and any responses from our team. There may be a number of reasons why you’re not getting these from us. º Your email software may be marking our emails as junk mail. To stop this from happening, please add info@insidersexperience.com to your email address book. º Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this. If after this you’re still having trouble, contact our team giving as much detail as you can about the issue and we will try our best to help.

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The Essential Ride